Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. Robotic process automation is an emerging field within BPA and uses artificial intelligence.
A recent study by a leading trade journal asked the question, “What do you see as the most important benefits of an automated or unattended computer center?” The primary benefits of operations automation cited most often were cost reduction, productivity, availability, reliability, and performance. Given the right tools, automating computer operations can be surprisingly easy and can reap major benefits. Understanding these benefits—and some obstacles—will help you develop support for an operations automation project